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How db777 Handles Your Personal Information

When you open an account or make a deposit through JazzCash, Easypaisa or Raast, you share information with us.

Account data protectedJazzCash & Easypaisa details securedYour rights explained clearlyContact us to request changesRaast transfers handled with care
db777 How db777 Handles Your Personal Information
PRIVACY CONTACT

Reach Us About Your Privacy

If you have a question about how your data is used, want to request a copy of what we hold, or need to update details linked to your account — our support team handles these requests directly. You do not need to go through a third party. Responses to data-related queries are handled separately from standard account help to make sure nothing gets missed.

Team online

Email Support

Send your data request or privacy question to our support email. Include your registered mobile number so we can locate your account quickly.

Live Chat

Open the chat window from any page while logged in. Tell the agent you have a privacy-related query and they will escalate it to the right team.

Account Settings

Some details — like your mobile number linked to Easypaisa or JazzCash — can be updated directly inside your account profile without contacting support.

DATA HANDLING PRACTICES

How We Protect and Manage Your Data

Security is built into every layer where your information moves — from the moment you verify your mobile number at registration through to each withdrawal request we process. Here is how that works in practice across the four areas that matter most to your account.

Cookies and Browsing Data

We use session cookies to keep you logged in and analytics cookies to understand which lobby sections you visit. You can adjust cookie preferences through your browser settings at any time.

Account Security

Your account is protected by OTP verification sent to your registered mobile number. Any login attempt from an unrecognised device triggers a re-verification step before access is granted.

Data Retention

Active account data is retained while your account is open. After closure, we keep only what is required under the laws of the eligible regions where access is permitted, then delete the rest.

Requesting Your Data

You can request a copy of the personal data we hold on your account. Submit the request via live chat or email with your registered number, and we will respond within the timeframe required.

Common Questions About Your Privacy

These are the questions we hear most often about how personal data works on your db777 account — answered directly, without legal padding.

We collect your name, mobile number, email address and the payment method you use — JazzCash, Easypaisa or Raast. Device and session data is also logged to keep your account secure.

Payment details are processed through encrypted channels. We do not store JazzCash or Easypaisa account numbers in plain text. Only a masked reference is kept for transaction records.

Yes. Contact support via live chat or email, include your registered mobile number, and we will compile the data we hold on your account and send it to you within the required timeframe.

Log in and go to your account profile settings. If the number is tied to an active JazzCash or Easypaisa wallet, the update requires OTP verification on both the old and new numbers.

We do not sell personal data. We may share limited technical data with service providers who help us run the platform — such as payment processors — under strict data-handling terms.

After closure, we delete personal data that is not required for lawful record-keeping under the laws of eligible regions. You can request confirmation of deletion through our support team.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.